Privacy Policy

Last Updated: October 21, 2026

1. Introduction

Innerhealthwellness (“we,” “us,” or “our”) is a nutrition, wellness, and health-coaching practice located at 3950 Buskirk Avenue, Walnut Creek, CA 94598. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit innerhealthwellness.com (the “Website”), book a consultation, join one of our programs, use our wellness app, or otherwise interact with us (together, the “Services”).

By using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

2. Information We Collect

Information you give us directly

Contact details: first and last name, email address, phone number, and mailing address.
Consultation and inquiry details: the program you are interested in (for example Weight Loss, Gut Health, Teens, Children’s, Bariatric, Bridal Bootcamp, 21 Day Reset, or Wellness), your goals, and any message you send us.
Health and wellness information: medical history, symptoms, medications, supplements, dietary habits, lab results, body measurements, and similar information you choose to share so we can create a personalized plan.
Payment information: billing details when you purchase programs, memberships, lab tests, or products. Card details are processed by third-party payment providers and are not stored on our servers.
Newsletter and communication preferences: your name and email when you subscribe to our updates.
Reviews and testimonials: any feedback or review you submit to us.

Information collected automatically

Device and browser type, IP address, operating system, and screen settings.
Pages viewed, time spent, links clicked, referring website, and general location (city or region level).
Cookies, pixels, and similar technologies (see Section 6).

Information from third parties

We may receive information from our partners and service providers, such as scheduling and patient-portal platforms, laboratory ordering partners, supplement dispensaries, and analytics or advertising platforms.

3. How We Use Your Information

We use your information to:

Respond to inquiries and schedule consultations (virtual or in person).
Create, deliver, and adjust your personalized nutrition and wellness plan.
Provide coaching, our wellness app, patient portal access, and ongoing support.
Process orders, payments, lab test requests, and product purchases.
Send appointment reminders, service updates, and administrative messages.
Send newsletters, wellness tips, recipes, and promotions, where you have opted in or where permitted by law.
Improve our Website, programs, and customer experience.
Protect against fraud, misuse, and security threats, and comply with legal obligations.

4. Health Information and HIPAA

Some information you share with us relates to your health. We treat it with extra care and share it only as described in this policy. Innerhealthwellness maintains HIPAA compliance practices to protect the health information we handle. Depending on the specific service you receive, certain health information may be handled by our practice-management or patient-portal platform under applicable privacy and security rules, including HIPAA where it applies.

Please note that general website forms, email, and text messages are not a fully secure way to send sensitive health details. Where possible, please share detailed medical information through our secure patient portal or during your consultation rather than through the contact form or regular email.

We do not sell your personal information for money. We share information only in these situations:

Service providers: companies that help us operate, such as website hosting, email and newsletter tools, scheduling and patient-portal software, payment processors, analytics, and customer support tools. They may use your information only to perform services for us.
Partners for products and testing: when you order supplements or lab tests through our partner platforms (for example Fullscript or eHealthPro), your information is shared with them to complete your order. Their use of your data is governed by their own privacy policies.
Healthcare professionals: with your consent, we may coordinate with your physician or other providers involved in your care.
Legal and safety reasons: when required by law, subpoena, or court order, or to protect the rights, safety, or property of our clients, our team, or the public.
Business transfers: if we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.
With your consent: in any other case where you have told us we may.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tools to keep the site working, remember your preferences, understand how visitors use the site, and measure the performance of our marketing. These may include tools from Google (such as Google Analytics) and Meta (such as the Meta Pixel).

You can control cookies through your browser settings, including blocking or deleting them. Some parts of the Website may not work properly if cookies are disabled. You can also opt out of Google Analytics using Google’s browser add-on and manage ad preferences through your Google and Facebook account settings.

7. Third-Party Links and Services

Our Website contains links to third-party websites and platforms, including our patient portal, partner shops, social media channels, and embedded videos. We do not control these sites and are not responsible for their privacy practices. Please review their policies before sharing information.

8. Data Retention

We keep your information for as long as needed to provide our Services, meet legal, accounting, and professional record-keeping requirements, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure hosting and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

We offer programs for children and teens, which are enrolled and managed by a parent or legal guardian. Our Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us information without consent, please contact us and we will delete it.

11. Your Privacy Rights

All users: you may ask us to access, correct, or delete your personal information, and you may unsubscribe from marketing emails at any time using the “unsubscribe” link or by contacting us.

California residents: under the California Consumer Privacy Act (CCPA) as amended by the CPRA, you have the right to:

Know what personal information we collect, use, disclose, and share.
Request a copy of the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal exceptions.
Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.
Limit the use of sensitive personal information in certain cases.
Not be discriminated against for exercising these rights.

To make a request, contact us using the details in Section 14. We may need to verify your identity before responding, and we will reply within the time required by law. You may use an authorized agent to submit a request on your behalf.

Do Not Track: our Website does not currently respond to “Do Not Track” browser signals.

By giving us your phone number or email, you agree we may contact you about your inquiry, appointments, and services. If you opt in to marketing messages, you may withdraw at any time by clicking “unsubscribe” in any email or replying STOP to any text message. Message and data rates may apply.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Continued use of the Website after changes means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

Innerhealthwellness
3950 Buskirk Avenue
Walnut Creek, CA 94598
Phone: 510-519-4598
Email: hello@innerhealthwellness.com
Website: https://innerhealthwellness.com